Improve access rates for appointed visits

Organisations delivering services to residential properties often face significant costs associated with aborted visits, impacting productivity, travel costs as well as admin costs for re-arranging the appointment. Using SMS for instant confirmation, reminder and on-route messages can reduce no-access rates by as much as 50%, making a compelling business case on its own for the introduction of customer messaging

Reduce your carbon footprint

SMS communications are a simple way to reduce your organisation’s carbon footprint. Improved access rates means less wasted travel and a direct reduction in fuel and travel costs. This combines with the removal of paper based communications to reduce waste and recycling needs. Replacing paper communications with SMS is easy and provides a quick win in this key environmental target area.

Reduce costs per visit

Paper based customer communications are expensive. Each letter costs around 60p to process and deliver, and if a confirmation and reminder letter are sent then £1.20 for every visit can be reduced to less than 10p if replaced with SMS based communications. A small workforce of 30 mobile staff undertaking 40,000 visits a year can make a direct cash saving of over £40,000 every year, just by introducing SMS messaging.

Improved customer communications

Paper communications sent through the post often arrive late or don’t get opened. Also, because of the cost of this form of communication, notifications are typically limited to one or two per visit. Using SMS based messaging allows you to dramatically improve the level of information sent to your customers.

Use bulk messaging to inform customers

Our Web portal makes it easy to broadcast messages to large populations, either staff, suppliers or customers. Simply prepare a spreadsheet with the contacts and messages, upload it and the messages are sent. Alternatively create an integrated solution where you can automate the production of bulk request files which are immediately picked up and sent.

Ease of deployment from the Cloud