Improve access rates for appointed visits
Organisations delivering services to residential properties often face significant costs associated with aborted visits, impacting productivity, travel costs as well as admin costs for re-arranging the appointment. Using SMS for instant confirmation, reminder and on-route messages can reduce no-access rates by as much as 50%, making a compelling business case on its own for the introduction of customer messaging
Reduce your carbon footprint
SMS communications are a simple way to reduce your organisation’s carbon footprint. Improved access rates means less wasted travel and a direct reduction in fuel and travel costs. This combines with the removal of paper based communications to reduce waste and recycling needs. Replacing paper communications with SMS is easy and provides a quick win in this key environmental target area.
Reduce costs per visit
Paper based customer communications are expensive. Each letter costs around 60p to process and deliver, and if a confirmation and reminder letter are sent then £1.20 for every visit can be reduced to less than 10p if replaced with SMS based communications. A small workforce of 30 mobile staff undertaking 40,000 visits a year can make a direct cash saving of over £40,000 every year, just by introducing SMS messaging.