Cloud Dialogs is run by the team who started and built the opti-time business, we have been involved in appointment and dynamic scheduling in housing repairs since it all started in 2002. After 15 years of there only being one option, now suddenly everyone is offering scheduling and because the story is so well known, [...]
Coastline Services (CSL) is the commercially focused contracting arm of Coastline Housing, who provide just over 4,300 properties spread throughout Cornwall. Initially looking for a system to improve the accuracy and speed of job cost information within CSL the business selected Service Connect from Cloud Dialogs. Barry Cox, Project Manager for Coastline, explains how the [...]
Blackpool Coastal Housing have chosen Service Connect for their property services business. Tight integration to BCH’s Orchard Housing system is being delivered through Manifest Software Solutions’ Universal Adapter and a rapid 4 month implementation will let Blackpool benefits from the advanced capabilities of Service Connect with the minimum disruption to the service.
East Midlands Housing Group own and manage over 18,000 properties spread across a huge territory stretching from Northampton to Buxton. The project to implement Service Connect was part of a major group re-organisation that involved bringing previously separate DLOs under a single management structure, centralising work planning functions, harmonising business processes and introducing new lean [...]
Delivering 60,000 repairs and all major building works to the Council’s 20,000+ properties and dwellings, Homes for Haringey, part of London Borough of Haringey Council, implemented Service Connect to help continue their drive for service improvement. Having reduced operating costs by over £4m in 3 years, Haringey’s previous interfaced systems became a roadblock to further [...]
Saxon Weald, a Horsham based Housing Association with around 4,000 properties, has successfully implemented Service Connect to manage their in-house Void, Planned and Cyclical Works teams. The solution is tightly integrated to SWH’s Orchard Housing software and provides an end to end solution from initial site surveys to completion invoicing back into Orchard.
Wrexham Council have implemented the Void Management solution within Service Connect as part of a project to streamline the management of this work stream. Wrexham use external contractors and the previous process was very paper based. Now the initial inspection is completed on a tablet and detailed reports are automatically sent to the relevant contractors. [...]
Charnwood Borough Council’s Property Services and Asset Management teams have gone live on Service Connect. Orders are raised in Charnwood’s QL Housing system and appointed in Service Connect. The work planners at Charnwood are one of the most experienced teams around and are incredibly positive about the switch to Service Connect, finding that having everything [...]
Hastings based Repairs contractor Booker & Best have moved to Service Connect for appointment booking and dynamic scheduling for their 50+ operatives. A hugely experienced dynamic scheduling team led by Andrew Povey handled the migration without any external support and went live without any noticeable disruption to the service. The driver for change was having [...]
Watford CHT have implemented Service Connect as a single, business wide solution for all repairs and property services management. Voids were the first team to go-live as this part of the business was previously run largely on a series of spreadsheets, the newly created in-house Gas Servicing team was next and reactive repairs completes the [...]