Why SOR codes are important

By |December 6th, 2017|Blog|

Firstly, I have only used the term SOR codes because this is how most people in the Housing Repairs sector think about this issue - I really just mean having codes that describe what work you did. Secondly, I acknowledge that there has been more than enough debate on this subject, so will keep this [...]

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Do we care about job costing?

By |November 5th, 2017|Blog|

It might seem a strange question as surely the answer is “yes, of course”, but when you go around the country and look at how job costing is actually being managed, much of the time you would conclude - “well obviously not then”. Many repairs managers have told me matter of factly that they don’t [...]

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The truth about scheduling

By |July 10th, 2017|Blog|

Dynamic scheduling was introduced to the housing repairs market in 2002, so 15 years ago, and the majority of housing repairs services have implemented specialist software to help manage this process. Myself and Richard now run Cloud Dialogs but started working together when we formed Xmbrace and introduced the market to opti-time, so we have [...]

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