Appointment Management is the next step for Housing Repairs. Building on the core components of Appointment Booking and Dynamic Scheduling but incorporating Customer self-service options, mobile appointment booking and service rating and review.

Drive productivity improvements using Service Connect’s advanced scheduling capabilities. If you work by appointment, then managing the demand into your business is critical in reducing travel time, so Service Connect shows you when best to offer appointments so that your work is clustered.

During the working day, drip feed jobs out so that jobs go to the best resource everytime, based on location, job jeopardy, material availability and work balancing. Service Connect fully automates job despatch and gives work planners visual alerts for things that need their attention.

Engage your customers by offering controlled self-service options and through consumer-class service rating and review functionality.