Housing Management

 

Advanced Mobile Working for Housing & Tenancy Services

Service Connect incorporates a comprehensive solution for mobile housing officers, providing a 360 view of the customer and property and creating a highly structured approach that improves service levels and delivers powerful management insight.

The solution can be used stand-alone or to extend the boundaries of a traditional repairs service to improve the customer experience and deliver efficiencies.

Case Management

Used either to deliver a dedicated tenancy management solution or to provide cross-over capability so that repairs staff can respond more effectively to non-repair requests – Service Connect’s powerful Case Management capability is another defining capability that means you get greater return on investment, greater scope of efficiencies and often two systems in one.

Process centric design

Every mobile interaction takes place within a defined structure built around your core housing and tenancy processes.

This has two major benefits; firstly, it is incredibly easy to deploy because all relevant actions are listed for every type of visit, so staff are guided through a consistent flow every time. Secondly, the system generates detailed performance information; if someone completes a referral, the system knows the type of referral and the type of visit during which it was identified.

Process centric design

Every mobile interaction takes place within a defined structure built around your core housing and tenancy processes.

This has two major benefits; firstly, it is incredibly easy to deploy because all relevant actions are listed for every type of visit, so staff are guided through a consistent flow every time. Secondly, the system generates detailed performance information; if someone completes a referral. the system knows the type of referral and the type of visit during whch it was identified.

Neighbourhoods, Estate Inspections, Health & Safety

Service Connect goes beyond mobile forms providing a database to track ‘living’ data relating to physical inspections. Identify specific assets, flag if checks have been missed and report on issues identified over any specified time period and how long they took to resolve.

Managers get real-time visibility of the status of the entire stock and the service being achieved within each neighbourhood.

Tenancy kpi on screen

Performance Management

Monitor the performance of teams and individual officers, as well as the performance of the service. Highlight overdue actions, see patterns and drive increased productivity. 

Performance Management

Monitor the performance of teams and individual officers, as well as the performance of the service. Highlight overdue actions, see patterns and drive increased productivity. 

Tenancy kpi on screen