To improve Customer service levels and deliver efficiencies, Housing providers need to empower all mobile staff to be able to respond to customer requirements across all service areas, to do this those staff need effective mobile technology. Moreover, which many of these teams will be small, when combined they represent a large number of staff, so there is scope for productivity improvement and cost saving.
Traditional Housing Management Systems and their associated mobile components are not designed to support most of these functions, plus the costs associated with any changes are large and not realistic for small teams. Service Connect works with your existing systems but can provide a complete solution, helping you eliminate paperwork and spreadsheets, giving all staff access to information wherever and whenever they need it
Get real-time visibility of mobile staff, manage workloads and track outstanding activities and free up time spent processing admin in the office.
Eliminate paperwork, communicate information instantly throughout the organisation.
Give staff access to information anytime, anywhere.
Reduce inbound call volumes and total staff visits.