5th February 2019 – Belfast-based Totalmobile, a leading innovator in Field Service Management (FSM) and Mobile Workforce Software Solutions, has announced the strategic acquisition of CloudDialogs, which will add significant scale, new market verticals and improved products into the Totalmobile Group.
Following a transformational year in 2018 (which saw revenues grow in excess of 20%, software sales increase by over 30% year on year and the company return to profitability following its transition to a software as a service (SaaS) business model), Totalmobile has acquired 100% of CloudDialogs, the Bury St Edmunds-based provider of Repairs Management SaaS Solutions to the Building Services Market.
Adding CloudDialogs’ next-generation housing repair SaaS tools to Totalmobile’s technology offering will enable Totalmobile to replace its current housing repairs functionality with a more modern, effective and user-friendly cloud-based management system. This will enable customers to minimise the reliance on paperwork and help workforces deliver better asset-management services to end-users, whilst ensuring compliance assurance and visibility.
The new Totalmobile Group will service some 250 organisations across a broad range of sectors including Healthcare, Utilities, Construction/Infrastructure, Local Government and Facilities Management. The Group’s comprehensive suite of digital, mobile software solutions will enable organisations to leverage operational and financial benefits by enhancing mobile worker capacity, delivering operational cost reductions, improving the consistency of customer service, and enhancing compliance assurance and reporting.
This exciting acquisition for the Totalmobile Group (which remains strongly backed and supported by leading technology-private equity firm Horizon Capital), come on the back of the recently signed strategic partnership between Servelec and Totalmobile, and the recent news of Totalmobile’s investment in a new Infrastructure Division. Servelec, the UK’s leading provider of health and social care software will work strategically with Totalmobile to enable the delivery of mobile workforce efficiencies into their extensive health-sector customer base, whilst the new Infrastructure Division will focus on deploying Totalmobile’s Mobilise, Optimise and Analyse products into the Utilities and Infrastructure sectors.
In the expanded Totalmobile Group, Nick Jeffreys will join the Management Board as MD CloudDialogs and will report alongside Jim Darragh CEO of Totalmobile to Mark Rogerson, Group Executive Chair. Following technology integration, all of the Group’s customers will be serviced through Totalmobile’s secure, multi-tenanted and cloud-based service architecture.
Mark Rogerson, Executive Chair of Totalmobile Group comments: “Over the past few years, Totalmobile has emerged as one of Europe’s leading Field Service Management software organisations. We have focused on developing the best FSM technologies wrapped with unrivalled customer service and data analytics. With our transition to a SaaS-based delivery model nearing completion, we have listened carefully to our customers and the acquisition of CloudDialogs represent our intent to build on our success by adding new solutions across a variety of market sectors where mobile working adoption and benefits realisation is high. Jim Darragh, CEO of Totalmobile, the whole of the Totalmobile Team and I look forward to working closely with Nick and his team to deliver transformational outcomes for our customers in this fast-growing and exciting Sector.”
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