Keep up to date with the latest developments at Cloud Dialogs.
Hear about new projects, business changes as we grow and key changes in the service.
Coastline Housing and its in-house repairs division Coastline Services are implementing Service Connect to provide a complete solution for all property maintenance activities. Service Connect will integrate with Coastlines MS Dynamics CRM platform to deliver a seamless appointment booking solution for repairs and other visits, available to both the in-house [...]
Blackpool Coastal Housing have chosen Service Connect for their property services business. Tight integration to BCH’s Orchard Housing system is being delivered through Manifest Software Solutions’ Universal Adapter and a rapid 4 month implementation will let Blackpool benefits from the advanced capabilities of Service Connect with the minimum disruption to [...]
East Midlands Housing Group own and manage over 18,000 properties spread across a huge territory stretching from Northampton to Buxton. The project to implement Service Connect was part of a major group re-organisation that involved bringing previously separate DLOs under a single management structure, centralising work planning functions, harmonising business [...]
Delivering 60,000 repairs and all major building works to the Council’s 20,000+ properties and dwellings, Homes for Haringey, part of London Borough of Haringey Council, implemented Service Connect to help continue their drive for service improvement. Having reduced operating costs by over £4m in 3 years, Haringey’s previous interfaced systems [...]
Saxon Weald, a Horsham based Housing Association with around 4,000 properties, has successfully implemented Service Connect to manage their in-house Void, Planned and Cyclical Works teams. The solution is tightly integrated to SWH’s Orchard Housing software and provides an end to end solution from initial site surveys to completion invoicing [...]
Wrexham Council have implemented the Void Management solution within Service Connect as part of a project to streamline the management of this work stream. Wrexham use external contractors and the previous process was very paper based. Now the initial inspection is completed on a tablet and detailed reports are automatically [...]
Charnwood Borough Council’s Property Services and Asset Management teams have gone live on Service Connect. Orders are raised in Charnwood’s QL Housing system and appointed in Service Connect. The work planners at Charnwood are one of the most experienced teams around and are incredibly positive about the switch to Service [...]
Hastings based Repairs contractor Booker & Best have moved to Service Connect for appointment booking and dynamic scheduling for their 50+ operatives. A hugely experienced dynamic scheduling team led by Andrew Povey handled the migration without any external support and went live without any noticeable disruption to the service. The [...]
Watford CHT have implemented Service Connect as a single, business wide solution for all repairs and property services management. Voids were the first team to go-live as this part of the business was previously run largely on a series of spreadsheets, the newly created in-house Gas Servicing team was next [...]
BCHG is based in Blackheath in the West Midlands with around 2,000 properties under management. The group’s home improvement agency, Homeforce, has been helping customers remain in their homes for over 25 years and carries out work for Birmingham, Sandwell and Dudley Councils as well as other local businesses. With [...]
East Lothian based R3 Repairs maintain over 8,000 properties for 4 housing providers (including the in-house client East Lothian Housing Association), plus work for private customers spread over 1,200 square miles from Edinburgh down to the Borders. Over the last year R3 have invested heavily in creating a Right first [...]
Network Housing goes Mobile with Cloud Dialogs in 6 weeks Network Housing have managed to mobilise their Neighbourhood services team in under 6 weeks. Moving staff from a paper based system to a mobile solution, that has allowed them to continue carrying our their duties, such as tenancy audits, estate [...]
Adactus Housing have decided to use Care Connect to deliver a complete business solution to their Supported Housing and Sheltered Housing teams. The system is being used for everything including providing a core customer database, managing Needs Assessments and Support Plans, recording all interactions, scheduling all routine checks and full [...]