Privacy Policy

Guiding Statement

Cloud Dialogs respects the privacy of visitors to our web site and the security of data held on behalf of users of our service.

Any personal information gathered will be kept strictly confidential and will only be used in ways for which you have specifically consented.

We will never sell or rent any personal information collected from you to any third party.

We will take special care to protect the privacy and security of your information.

We are registered with the UK Data Protection Agency reference no ZA038556

Information we collect

Cloud Dialogs will only collect personally identifiable data, such as your name, address, telephone number, or e-mail address, when it is voluntarily submitted to us at this website.

This information will be collected through an online form or when you contact Cloud Dialogs regarding any other matter.

Analysis of website activity

Cloud Dialogs reserves the right to perform statistical analyses in order to measure interest in and use of the various areas of the web site. This includes details of visits to our website and the pages and resources that are accessed, including, but not limited to, traffic data, location data and other communication data that may assist us in understanding how visitors use this website.

Use of Information

Cloud Dialogs uses information collected to provide you with the services you request.

Cloud Dialogs may use information collected to provide you with additional information about the Company’s Services, partners, promotions, and events.

Cloud Dialogs may use information collected to improve the Company’s Web sites and Services.

Cloud Dialogs does not share, sell, rent, or trade personally identifiable information with third parties for their promotional purposes.

Customer Data

Customers of Cloud Dialogs may electronically submit data or information to the Company’s services (Customer Data).

Cloud Dialogs will not review, share, distribute, or reference any such Customer Data except as provided in Cloud Dialogs Detailed Terms and Conditions; Conditions of use for the service, or as may be required by law. In accordance with the Cloud Dialogs Terms and Conditions, Cloud Dialogs may access Customer Data only for the purposes of providing the services, preventing or addressing service or technical problems, at a Customer’s request in connection with customer support matters, or as may be required by law.

Communications from Cloud Dialogs

Service Announcements

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.

You may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

Customer Service Communications

Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password.

We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account.

You may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

Promotional Communications

We may on occasions communicate promotional information, white papers, case studies or newsletters to you.

You have the option to request to opt out of these communications. Your request should be made to sales@CloudDialogs.com.

We will respond to any request within 30 days.

Sharing Information

We use other third parties to provide technical or billing services on our site.

When you purchase a service from us, we will share personally identifiable information as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose including their own marketing purposes.

Access to Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by e-mailing us at sales@CloudDialogs.com.

We will respond to any request within 30 days.

Secure data centres

Cloud Dialogs’ data centres are accredited to PCI DSS, ISO27001, and SAS70 standards, ensuring your data is secured by the best processes and technologies.

Change of Privacy Policy

If we are going to use your personally identifiable information in a manner different from that stated at the time of collection through this Web site, we will notify you via email. You will have a choice as to whether or not we use your information in this different manner. In addition, if we make any material changes in our privacy practices that do not affect user information already collected through our site, we will post a prominent notice on our web site notifying users of the change.