Leading Field Service Management Software Company Totalmobile Announces Strategic Acquisitions of CloudDialogs to Strengthen Market Share and Product Capability

By |February 6th, 2019|News|

5th February 2019 – Belfast-based Totalmobile, a leading innovator in Field Service Management (FSM) and Mobile Workforce Software Solutions, has announced the strategic acquisition of CloudDialogs, which will add significant scale, new market verticals and improved products into the Totalmobile Group. Following a transformational year in 2018 (which saw revenues grow in excess of 20%, [...]

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Coastline Housing Aiming High

By |June 6th, 2017|News|

Coastline Services (CSL) is the commercially focused contracting arm of Coastline Housing, who provide just over 4,300 properties spread throughout Cornwall. Initially looking for a system to improve the accuracy and speed of job cost information within CSL the business selected Service Connect from Cloud Dialogs. Barry Cox, Project Manager for Coastline, explains how the [...]

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Blackpool Coastal Housing join the Cloud revolution

By |May 1st, 2017|News|

Blackpool Coastal Housing have chosen Service Connect for their property services business. Tight integration to BCH’s Orchard Housing system is being delivered through Manifest Software Solutions’ Universal Adapter and a rapid 4 month implementation will let Blackpool benefits from the advanced capabilities of Service Connect with the minimum disruption to the service.

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East Midland Housing Group goes live on Service Connect

By |April 28th, 2017|News|

East Midlands Housing Group own and manage over 18,000 properties spread across a huge territory stretching from Northampton to Buxton. The project to implement Service Connect was part of a major group re-organisation that involved bringing previously separate DLOs under a single management structure, centralising work planning functions, harmonising business processes and introducing new lean [...]

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Homes for Haringey focuses on performance with Service Connect

By |March 15th, 2017|News|

Delivering 60,000 repairs and all major building works to the Council’s 20,000+ properties and dwellings, Homes for Haringey, part of London Borough of Haringey Council, implemented Service Connect to help continue their drive for service improvement. Having reduced operating costs by over £4m in 3 years, Haringey’s previous interfaced systems became a roadblock to further [...]

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Saxon Weald implement Service Connect for Void, Planned & Cyclical Works

By |March 10th, 2017|News|

Saxon Weald, a Horsham based Housing Association with around 4,000 properties, has successfully implemented Service Connect to manage their in-house Void, Planned and Cyclical Works teams. The solution is tightly integrated to SWH’s Orchard Housing software and provides an end to end solution from initial site surveys to completion invoicing back into Orchard.

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Wrexham CBC picks Service Connect for Void Management

By |March 5th, 2017|News|

Wrexham Council have implemented the Void Management solution within Service Connect as part of a project to streamline the management of this work stream. Wrexham use external contractors and the previous process was very paper based. Now the initial inspection is completed on a tablet and detailed reports are automatically sent to the relevant contractors. [...]

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Charnwood BC targets efficiencies with Service Connect implementation

By |January 20th, 2017|News|

Charnwood Borough Council’s Property Services and Asset Management teams have gone live on Service Connect. Orders are raised in Charnwood’s QL Housing system and appointed in Service Connect. The work planners at Charnwood are one of the most experienced teams around and are incredibly positive about the switch to Service Connect, finding that having everything [...]

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Booker & Best schedule change with Service Connect

By |November 2nd, 2016|News|

Hastings based Repairs contractor Booker & Best have moved to Service Connect for appointment booking and dynamic scheduling for their 50+ operatives. A hugely experienced dynamic scheduling team led by Andrew Povey handled the migration without any external support and went live without any noticeable disruption to the service. The driver for change was having [...]

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Watford CHT integrates repairs service

By |September 20th, 2016|News|

Watford CHT have implemented Service Connect as a single, business wide solution for all repairs and property services management. Voids were the first team to go-live as this part of the business was previously run largely on a series of spreadsheets, the newly created in-house Gas Servicing team was next and reactive repairs completes the [...]

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