Housing Repairs

Complete Housing Repairs System

Service Connect is a complete Housing Repairs system, a single software product designed from the ground up to deliver dynamic scheduling, mobile working, reactive repairs and planned work management, job costing, invoicing, sub-contract management, comprehensive material ordering and control, customer engagement and self-service.

We live and breath repairs and scheduling, we help our customers deliver true transformation through process simplification and agile software development.

Appointments & Dynamic Scheduling

Finally true dynamic scheduling as an integral part of a complete service management solution. Until now, genuine scheduling systems were separate products. While powerful, the lack of true integration puts limitations on the effectiveness of the overall solution, planners don’t have visibility of materials, mobile staff and customers can’t make appointments, changes on the diary do not impact the commercial position of the order. Service Connect changes everything, helping you realise the true potential of your service.

Appointments and Dynamic Scheduling
Customer Engagement

Customer Engagement

In addition to providing complete Service Management capabilities, Service Connect also helps you connect with your customers. With an off-the-shelf Self-Service portal so customers can report and book their own repairs appointments, through to email and SMS progress updates and modern service rating feedback surveys and analysis, Service Connect goes beyond the boundaries of repair systems to give you a complete business solution.

Customer Engagement

In addition to providing complete Service Management capabilities, Service Connect also helps you connect with your customers. With an off-the-shelf Self-Service portal so customers can report and book their own repairs appointments, through to email and SMS progress updates and modern service rating feedback surveys and analysis, Service Connect goes beyond the boundaries of repair systems to give you a complete business solution.

Customer Engagement

Dashboards

Service Connect is built around live role-based dashboards. These are designed to bring together everything an individual team leader needs to monitor to ensure their team is performing well, highlighting anything from new variation requests, to poor customer feedback being received, to a job being completed where the costs look wrong, to a missed appointment. Managers build higher level boards that give an overview of whether their line managers are staying on top of their teams. The dashboards drive a real-time culture with continuous improvement loop running all the way through the service.

Service Connect Dashboard
Phone Appointments

Mobile Working

Bullet-proof mobile working combining incredible depth of standard functionality with non-technical form design, so customers can easily evolve and adapt their mobile application as their business needs change. The Cloud based architecture means no network infrastructure, the completely secure app works identically on or off-line working as an extension of our Cloud based servers, so not needing to connect to your local network. In practice this means you can have the system up and running in days, it means nothing that happens on your network will have an impact on the mobile platform which will just work, all day, every day.

Mobile Working

Bullet-proof mobile working combining incredible depth of standard functionality with non-technical form design, so customers can easily evolve and adapt their mobile application as their business needs change. The Cloud based architecture means no network infrastructure, the completely secure app works identically on or off-line working as an extension of our Cloud based servers, so not needing to connect to your local network. In practice this means you can have the system up and running in days, it means nothing that happens on your network will have an impact on the mobile platform which will just work, all day, every day.

Phone Appointments

Job Costing

Our software is designed to dramatically reduce the amount of admin associated with running your service. Traditional systems focus on appointments, first time fix and mobile forms – but have done little if anything to really streamline the back-office work involved in reporting on accurate job costs, performance and profitability. Service Connect directly addresses the duplication of effort involved in time recording, managing supplier invoices, sub-contract orders and job completion / invoicing so you can save cost and focus on value added work

Job Costing
Material Management

Material Management

Probably the single biggest admin drain and cause of delivery problems is effective material control. Service Connect achieves complete electronic integration with the major building supply merchants, Travis Perkins, Jewson and Buildbase / Grafton and includes a unique process that can eliminate 100% of the admin involved in processing orders and invoices with these suppliers. Complete van stock management with PI counts and live balance tracking and an easy to use replenishment process on the mobile app all combine to make this a compelling reason to choose Service Connect.

Material Management

Probably the single biggest admin drain and cause of delivery problems is effective material control. Service Connect achieves complete electronic integration with the major building supply merchants, Travis Perkins, Jewson and Buildbase / Grafton and includes a unique process that can eliminate 100% of the admin involved in processing orders and invoices with these suppliers. Complete van stock management with PI counts and live balance tracking and an easy to use replenishment process on the mobile app all combine to make this a compelling reason to choose Service Connect.

Material Management