Self Service

 

Self Service & Customer Engagement

Service Connect is a true Cloud platform. That means customers, suppliers, contractors and staff throughout your organisation can access the system seamlessly and without the need for you to manage external access to your network.

The solution comes with full-featured self-service and customer engagement capabilities out of the box making it easy and cost effective for you to deliver on your digital strategy.

Customer Engagement

In addition to providing complete Service Management capabilities, Service Connect also helps you connect with your customers. With an off-the-shelf Self-Service portal so customers can report and book their own appointments, through to email and SMS progress updates and modern service rating feedback surveys and analysis, Service Connect goes beyond the boundaries of repair systems to give you a complete business solution.

Customer Engagement
Phone Appointments

Self-Service

Whether this means giving customers the option to manage their existing appointments or create new bookings, or whether you want a stand-alone solution or something you can embed into your existing self-service portal, Service Connect makes it as easy as enabling the required options and choosing how much you want customers to be able to do. Complete self-service Web Services are provided as a standard part of the platform if you want access to the scheduling system but have already invested in the customer interface.

Self-Service

Whether this means giving customers the option to manage their existing appointments or create new bookings, or whether you want a stand-alone solution or something you can embed into your existing self-service portal, Service Connect makes it as easy as enabling the required options and choosing how much you want customers to be able to do. Complete self-service Web Services are provided as a standard part of the platform if you want access to the scheduling system but have already invested in the customer interface.

Phone Appointments